Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@sahugajak.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@sahugajak.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sahugajak.com.
Return and Refund Policy
At Sahu Gajak Bhandar, we value customer satisfaction and strive to ensure your shopping experience is smooth. Below are the details of our return and refund policy:
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
- The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging.
- You must provide the receipt or proof of purchase.
To initiate a return, contact us at info@sahugajak.com. Returns should be sent to the following address:
Sahu Gajak Bhandar, Opp Govt School, Dausa Road, Village Menpura, Sawai Madhopur, Rajasthan-322027
If your return is accepted, we will send you a return shipping label and instructions on how to return your package. Please note that items sent back to us without first requesting a return will not be accepted.
For any return-related questions, please email us at info@sahugajak.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if:
- The item is defective,
- Damaged, or
- You received the wrong item.
We will evaluate the issue and work to resolve it as quickly as possible.
Non-returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, plants),
- Custom products (such as special orders or personalized items),
- Personal care goods (such as beauty products),
- Hazardous materials, flammable liquids, or gases.
Please reach out if you have any questions about specific items. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get the product you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
For merchandise being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed automatically to your original payment method within 10 business days.
- Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received the refund, please contact us at info@sahugajak.com.
Refund and Cancellation Policy
Cancellation Policy
- Cancellation requests are accepted only if the order has not been dispatched.
- A refund due to change of mind or mistaken order is only possible if the order has not yet been shipped.
To request a cancellation, please email info@sahugajak.com or Whatsapp: +91 7300456853, Customer Care Call: +91 7976586724
Product or Service Dissatisfaction
If you are unsatisfied with the product or our fulfillment service, please contact our customer care within 72 hours of delivery at info@sahugajak.com or Whatsapp: +91 7300456853, Customer Care Call: +91 7976586724
We will either:
- Exchange the product, or
- Refund the amount after reviewing the issue within 3-5 working days.
Refund Process
Refunds will be made according to the payment method selected by the customer (e.g., UPI, bank transfer). Refunds will be processed promptly once eligibility is confirmed.
Returns Policy Summary
- Returns accepted within 30 days of delivery.
- Free return shipping for eligible returns.
- A 10% restocking fee may apply to certain returns.
For any inquiries, returns, or feedback, please contact our customer care team:
Email: info@sahugajak.com
Whatsapp: +91 7300456853, Customer Care Call: +91 7976586724
Thank you for shopping with Sahu Gajak Bhandar. Your satisfaction is our priority.
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